Call me…or not…

Why do companies lie? Flat-out in-your-face serve you bullshit? So here I am on a Monday morning, stuck in the house with the baby, missing a coffee date I had with some friends in the area. Oh? Car broke down you ask? Baby sick you ask? NO. The people that work in the customer support department at Verizon are habitual liars that apparently don’t care if their employees lie to them, and in turn lie to their customers.

Our house phone and my husband’s business line have been non-functional FOR OVER A FREAKING WEEK. How is that acceptable? The best part is, last week, after waiting over four days to get a service repair appointment, I was required to stay in the house from 8am to 8pm and wait for them to show up. Honey, if I had a meeting with a customer and told them I’d show up sometime in a 12 hour window, the client would say ‘kiss off’ and get someone else to do the job. Plus, the technician didn’t even show up! When my husband called them on this, they claimed they were by and tested the line at 4:20pm and it checked out fine. Really? I was in my driveway at that time making chalk drawings with my daughter. I have the digital photos with time/date stamps to prove it. I would have noticed if a truck pulled up and someone walked across my lawn.

You say the phone is working? Then why isn’t it? In fact, last night at 11:30pm our phone started ringing – for someone else’s phone number. My husband got to listen in on a conversation between some guy calling his wife from a business trip. No, he didn’t stalk them, in fact it turned into a ménage à trois of phone company bashing. Not nearly as sexy a situation as I’d always hoped it would be.

Why don’t we dump Verizon and go 100% with our Vonage lines? Well, we have one item in our house that must run from a POTS phone line. I am doing research today to see if there are other solutions. What really got me all worked up was when I realized that I’m home alone with two kids during the day and have spotty cell phone service (living semi-rural does have some drawbacks). What if something happened? Besides, no one has been able to reach us in over a week – including the parents of the birthday boy yesterday that had to move up the party because of rain. My daughter would have been heartbroken if she missed the party.

So to Verizon I say, you SUCK. Just because your technician was too lazy to actually show up at a customers house and say “customer not home” does not give you the right to lie – and infer to my husband I wasn’t home when I said I was. I plan to spread this post far and wide, maybe some Google search will place this in your queue in 10 years when you finally get up to date and look for things like this. You SUCK.

And while you are at it, I need a gallon of 1% milk, Gerber stage 2 baby food, diaper wipes, butter, apple juice and a new coffee date with my girlfriends. Since I can’t leave my house for another 12 hours again today, running to the grocery store for me is the VERY LEAST you can do.

PS – Verizon YOU SUCK.

[tags]verizon, customer service[/tags]

About Lynette

LynetteRadio is the alter-ego of the MarTech geek Lynette Young. She's been a pioneer in social media since she began blogging in 1997. In 2006 she founded Purple Stripe Productions (now on hold due to a full-time gig she loves), a social technology and strategy firm. Lynette has worked with companies, organizations, and professionals to help them have more meaningful conversations with their customers in new and engaging ways using digital publishing platforms. She's also a makeup junkie, shoe collector, gamer geek, and fan of Doctor Who (and all things David Tennant).

Comments

  1. @Stephen says:

    Put the Verizon you suck in h2 tags like this Verizon you suck so you’ll get more SEO juice. These Verizon you suck types of posts are pretty popular!

  2. The same thing happened to me a month ago! I practically flipped out on my customer service rep over that 12 hour window thing! Do they not realize that sitting around for 12 hours to have verizon fix your husband’s phone line (thats exactly what happened to me too) is just not acceptable! We all have jobs, kids, places to go and people to see. They do suck– I would be demanding a credit on my bill for the month!

  3. Lynette – you should send this on the The Consumerist – http://www.consumerist.com

    A little international blog attention might get things moving and corrected.

    –*Rob

    Rob Usdins last blog post..Twitter Updates for 2008-05-18

  4. Eathan White says:

    Yes Verizon sux! I now have vonage..and I’m trying out the magicjack. I saw it on tv and I’ve had it for 2 weeks.. so far so good..

    Eathan Whites last blog post..No Woman, No Cry